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Cancellation, Refund and Ticket Transfer Policy

We have set this cancellation policy to provide you with confidence to register for our event.

What happens if the conference is cancelled or postponed?

If the conference is cancelled by ECC, registrants will receive a full refund of the registration fee paid. We will not be liable for any other costs incurred by the registrant in relation to this event (e.g. accommodation or travel).

What happens if I can no longer attend?

Registrations are transferrable. If you have registered and paid but are unable to attend then you have the option of nominating someone else to attend in your place. Please let us know any name change details no later than Monday 5 August 2024. 


If you need to cancel for any reason, we will give individuals a partial refund – this will be the registration payment amount, less $100 (excl GST) administration fee. We can only offer partial refunds on or before Monday 29 July 2024. We will have no obligation to accept any requests later than this.  


Individual cancellations from Tuesday 30 July 2024, or failure to attend events, are not eligible for a refund. 


If you need help with conference registration matters please contact  

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